Contact Us
We're here to help with any questions about your healthcare journey. Reach out to our support team for assistance with the Patient Portal or your medical care.
General Support
Questions about your account, appointments, or using the Patient Portal
Medical Emergency
In a medical emergency, call your local emergency services straight away. Do not wait for a reply here.
Please note: this portal is not monitored around the clock, so it is not the place to report an emergency. If you are unsure of the right number where you are, ask your local operator.
Technical Support
Help with logging in, password reset, or technical issues with the portal
Hours: Mon-Fri 9:00 AM - 5:00 PM EST
Billing & Insurance
Questions about bills, insurance claims, or payment options
Send Us a Message Coming soon
Fill out the form below and we'll get back to you within 24 hours during business days.
Office Location
Visit our main office for in-person assistance.
ElecareAI Healthcare Center
123 Health Plaza
Kingston 10, Jamaica
West Indies
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 2:00 PM
Sunday: Closed
Frequently Asked Questions
How do I reset my password?
Click "Sign In" in the top-right corner, then select "Forgot Password" to receive reset instructions.
How can I access my lab results?
Lab results are available in the "Records" section once you're signed in to your account.
Can I schedule appointments online?
You can request an appointment from the "Visits" section. Online booking is still being connected practice by practice, so some will ask you to call instead — each practice's number is on the Services page.
Is my health information secure?
Absolutely. We use bank-level encryption and follow HIPAA-aligned practices to protect your privacy.